Our Privacy Policy

Privacy Policy for TT2L Healthcare Technology Municipal Chatbot

Last Updated: 01/04/2024

Introduction

TT2L Healthcare Technology ("we," "us," or "our") operates the municipal services chatbot (the "Chatbot"), which provides citizens with information related to their municipality accounts and traffic fines. This privacy policy aims to inform you how we collect, use, and protect your personal data when interacting with the Chatbot via WhatsApp.

Information We Collect

When you interact with the Chatbot, we may collect the following types of information:

Personal Identification Information: Name, contact details (such as phone number, if provided), and any other identifier used during interactions with the Chatbot.

Chat History: Content of messages exchanged between you and the Chatbot.

Technical Data: Device information, log files and other data generated from your interactions with the Chatbot.

How We Use Your Information

We use the information collected through the Chatbot for the following purposes:

To provide and manage the Chatbot services effectively.

We are here to respond to your inquiries and fulfil your requests.

To improve and enhance the Chatbot's functionalities and user interface.

For compliance with applicable laws and regulations.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. Your information may be disclosed under the following circumstances:

• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as data hosting or software maintenance. These providers are bound by confidentiality agreements to ensure the security of your data.
• Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our operations.

Data Security

We implement appropriate technical and organisational measures to protect the personal data we process about you. These measures aim to prevent unauthorised access, disclosure, alteration, and destruction.

Data Retention

We retain personal data collected through the Chatbot only for as long as necessary to fulfil the purposes outlined in this privacy policy unless a more extended retention period is required or permitted by law.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• The right to access, update, or delete the information we have on you.
• The right to correction if that information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right to data portability.

If you wish to exercise any of these rights, please get in touch with us using the details provided below.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our data management practices. If we make significant changes, we will notify you more prominently before the changes take effect.

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please get in touch with us at:

Email: info@tt2l.co.za

Phone: +27 82 338 5961

We value your privacy and strive to protect your personal data in compliance with the best practices and applicable laws.